Terms & Conditions

GENERAL TERMS AND CONDITIONS

Overview

“Napoleon” or “Napoleon” (www.Napoleon.sg) is a website operated by Napoleon Pte Ltd (Singapore Company Registration 201300020Z).

By visiting our site and/ or purchasing from us, you agree to the following terms and conditions, including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, suppliers, customers, and/ or contributors of content.

Any new features or tools which are added to the website shall also be subject to the Terms and Conditions. You may review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and/or changes to our website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Account Information

The majority of the website is viewable without registration but visitors will need to register with the website in order to use some of the services or features made available. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects.

By placing a purchase order on our website, you certify to be over 18 years old, or that you have reached the legal age required in the country of your residence to be allowed to purchase or consume alcohol and that you are legally capable of entering into binding contracts. It is against the law to sell or supply alcohol to anyone under 18 years of age and you agree not to do so.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we may complete your transactions and contact you as needed.

In a credit card transaction, it is preferred that you use your own credit card. We will not be liable for any credit card fraud. The liability to use a card fraudulently will be on the user and the onus to ‘prove otherwise’ shall be exclusively on the user.

Accuracy and Completeness of Information

We will make the best of efforts to make sure all information on the website is up to date but we are not responsible if information made available on this site is not complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting additional sources of information.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the website is inaccurate at any time without prior notice.

Product and Service Policy

All prices on the website are quoted as Nett Singapore Dollars which means inclusive of GST unless otherwise stated.

Upon placing an order, confirmation of your payment will be displayed on your screen after you make the payment, once the payment has been authorised and accepted. You can print this out as confirmation of your payment and acceptance of your order. Confirmation that your payment has been accepted will also be sent by e-mail.

We reserve the right at any time to modify or discontinue any offers or services (or any part or content thereof) without notice at any time.

How to Pay

We accept Visa, Mastercard, or American Express payments via PayPal. Credit cards are always debited in Singapore Dollars. Please note that payment will be taken in full at the time of ordering. We are unable to process orders until cleared funds are received unless specifically agreed otherwise in writing.

Shipping and Delivery

We ship to all locations within Singapore.

Shipping is free for all purchases over SGD$200.

For orders under SGD$200, shipping is charged at SGD$20

We provide next work day delivery with orders placed before noon being eligible for next day delivery. Orders placed after noon will be delivered one day later.

 

Return Policy and Order Cancellation

Goods once sold are non refundable and non exchangeable. Once an order is processed it cannot be cancelled nor changed.

Bottle Size

All bottles are 750ml unless otherwise indicated

Vintages

Vintages of wines are subject to change without prior notice. Information on current vintages may be obtained from our sales team by email at sales@napoleon.sg.

 

Breakages

All orders are ensured in good condition before delivery. Customers are advised to inspect the goods at the time of delivery and advise us immediately should be there be any defects, discrepancies in quantity or items delivered, and / or breakages.

 

Complaints

In the rare event that a wine is considered faulty, please return the bottle to us within 24 hours of receipt for our examination. No refund will be made for bottles returned after this time.

 

Business Hours

Monday to Friday 10:00 AM to 7:00 PM. We are closed on Saturdays, Sundays and Public Holidays.

Intellectual Property

The entire contents of this website, including but not limited to: text, graphics, logos, button icons, videos, images, audio clips, digital downloads, data compilations, and software, are the property of Napoleon, its collaborators, or its clients and are protected by domestic and international copyright and trademark laws. You may not modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of the website contents without the prior expressed written consent of Napoleon.

You may print or download portions of the materials from various areas of this website solely for your own non-commercial use provided that you agree not to change or delete any copyright or proprietary notices from the materials and that you abide by the Creative Commons License. If you believe any content appearing on our website constitutes a copyright infringement of another parties rights, please contact us immediately at support@Napoleon.com to notify us of this infringement.

Events Outside of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

(a) Strikes, lock-outs or other industrial action.
(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.
(c) Fire, explosion, storm, floor, earthquake, subsidence, epidemic or other
Natural disaster
(d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
(e) Impossibility of the use of public or private telecommunications networks.
(f) The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period.  We will use our reasonable endeavors to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.

Third Party Links

Users may find advertising or other content on our website that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Please take the time to review their privacy policy before sending them any personal data.

These links are provided for your convenience only, and such links do not signify or imply our endorsement of such other Web site or resource or its contents.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Specific Use

We may monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the website or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the website or any related websites. We reserve the right to terminate your use of the website or any related websites for violating any of the prohibited uses.

Personal Information

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

Limitation of Liability

In no case shall Napoleon, our directors, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the website or any products procured using the website, or for any other claim related in any way to your use of the website or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the website or any content (or product) posted, transmitted, or otherwise made available via the website, even if advised of their possibility.

Indemnification

You hereby indemnify Napoleon and undertake to keep Napoleon and our partners, officers, directors, agents, service providers, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Waiver

The failure of Napoleon to exercise or delay in exercising any right, power or privilege under this Agreement shall not operate as a waiver; nor shall any single or partial exercise of any right, power or privilege preclude any other or further exercise thereof.

A party’s waiver of any breach, default or right under this Agreement must be in writing and signed by the party against whom the waiver is being enforced. Any such waiver shall not be deemed a waiver of any subsequent breach, default or right, whether of the same nature or otherwise.

Severability

If any term or other provision of this Agreement is determined to be invalid, illegal or incapable of being enforced by any rule or law, or public policy, all other conditions and provisions of this Agreement shall nevertheless remain in full force and effect.

Conflict

Where any conflict or contradiction appears between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section of the website or service offered shall prevail.

Entire Agreement

These Terms and Conditions and any policies or operating rules posted by us on this website constitute(s) the entire agreement between the parties with respect to its subject matter and constitutes and supersedes all prior agreements, representations and understandings of the parties, written or oral (including, but not limited to, any prior versions of the Terms and Conditions).

General

The obligations and/or liabilities of the parties involved which are incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms and Conditions are considered effective unless and until terminated by either you or us. You may terminate your consent to these Terms and Conditions at any time by formally notifying us through our contact page that you no longer wish to use our services.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms and Conditions, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or we accordingly may deny you access to our services (or any part thereof).

Any ambiguities in the interpretation of these Terms and Conditions shall not be construed against the drafting party.

Governing Law

These Terms and Conditions shall be governed, construed, and enforced in accordance with the laws of Singapore.

Changes to terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. Your continued use of or access to our following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.

Contact Information

Questions about the Terms and Conditions should be sent to us through ourcontact page.

Last Date of Modification: 01/01/2017

 

PRIVACY

 

At Napoleon, we are committed to safeguarding and preserving the privacy of our visitors.

This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit our site and how we use cookies on this website.

Information That We Collect

In order to purchase from this site, you must first complete the registration process. During the registration process, we collect personal information such as your name and email address. Once you complete and submit your registration, you have opted in to receive email communication from us.

Personal information may also be collected when you choose to use certain other features on our website, such as making purchases or registering for training or events. When you choose to use these additional features, we may require you to provide additional personal information such as your phone number, billing and shipping addresses and credit card information, and we may occasionally request additional information such as your shopping preferences and demographics.

Please note that if you post comments or articles to any forum, blog or message board on this site, any personally identifiable information you provide in those comments or articles may be read, collated and used by anyone viewing them. As such, we are not responsible for personally identifiable information you may voluntarily choose to make available through these channels.

In running and maintaining our website we may collect and process the following data about you:

  • Information about your use of our site including details of your visits including traffic data, location data and other communication data.
  • Information provided voluntarily by you. For example, when you register for information or make a purchase.
  • Information that you provide when you communicate with us by any means.

Use of Cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use both session and persistent cookies on our website.

We may use cookies where appropriate to gather and interpret information about your website usage patterns in order to assist us in optimizing our website and your experience.

You can adjust the settings on your computer to decline any cookies if you wish. This can be done within the “settings” section of your computer. Please note that in certain instances, cookies may be necessary to access sections of the site and blocking all cookies will have a negative impact upon the usability of the website.

Use of Your Information

We use the information that we collect from you to provide our services to you and we will not share or disclose your information to anyone except as described in this Privacy Policy. In addition to this we may use the information for one or more of the following purposes:

  • To help us to more effectively respond to your customer service requests and support needs.
  • To understand how our users as a group use the services and resources provided on our Site.
  • To support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; and otherwise supporting your use of the website.
  • We may use the information users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To provide information to you that you request from us relating to our products or services.
  • To provide information to you relating to other products that may be of interest to you. Such additional information will only be provided where you have consented to receive such information.
  • To inform you of any changes to our website, services or goods and products.

Storing and Securing Your Personal Data

In operating our website it may become necessary to transfer data that we collect from you to external locations for processing and storing. By providing your personal data to us, you agree to this transfer, storing and processing. We do our utmost to ensure that all reasonable steps are taken to make sure that your data is stored securely.

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Disclosing Your Information

We will not disclose your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

  • In the event that any or all of the business is sold to a third-party;
  • Where we are legally required by law to disclose your personal information;
  • To further fraud protection and reduce the risk of fraud.

Third Party Links

Users may find advertising or other content on our website that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our website. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Please take the time to review their privacy policy before sending them any personal data.

These links are provided for your convenience only, and such links do not signify or imply our endorsement of such other Web site or resource or its contents.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

Updating Personal Information and Contacting Us

If your personally identifiable information changes, or if you no longer wish us to possess your information, you may request correction, updating, or deletion of your information by contacting us through our contact page.

Changes to Privacy Policy

Napoleon has the discretion to update this privacy policy at any time. When we do, we revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this website, you signify your acceptance of this policy and the General terms and Conditions General Terms and Conditions. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

Last Date of Modification: 01/01/2017

 

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